FAQ
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What can I do if I forgot my admin password for my Wi-Fi router or range extender?
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How do I log in to the AQUILA PRO AI app using Face ID authentication?
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How do I disable push notifications from the AQUILA PRO AI app?
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How do I sign in with two-factor authentication on a new mobile device?
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What can I do if I can’t receive the verification code for two-factor authentication by e-mail?
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What can I do if I can’t log in with 2FA when the maximum number of trusted devices has been reached?
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How do I remove my AQUILA PRO AI Wi-Fi router or range extender from my D-Link account?
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How do I enable or disable two-factor authentication?
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What can I do if I didn’t receive verification emails after creating a new D-Link account?
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What can I do if I can’t receive push notifications from the AQUILA PRO AI app?
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What can I do if I don’t receive the password reset email for my D-Link account after clicking “Forgot Password”?
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If I change the account password on a trusted device, will I be asked for two-factor authentication again?
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Can I set up another email address for two-factor authentication?
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What happens if I remove a trusted device for two-factor authentication?
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What is the maximum number of trusted devices for two-factor authentication?
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How do I log in to my D-Link router's web interface from computers?
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What if all my trusted mobile devices are lost and I can’t receive push notifications to trust a new device?
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What is two-factor authentication and why should it be enabled?
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Why does the AQUILA PRO AI app require location permission?
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Why am I logged out of the AQUILA PRO AI app automatically?
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Can multiple people access the same D-Link account to manage my D-Link devices remotely?
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How do I manage trusted devices for two-factor authentication?
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