FAQ

  • How do I factory reset my DCS Camera? Read Answer
  • How do I hard reset my device back to the factory default settings? Read Answer
  • How to setup Sound detection ? Read Answer
  • What do I do if I forget the login username & password of my camera? Read Answer
  • How many computers devices can view a camera s Live View at the same time through the mydlink portal Read Answer
  • Why does my camera stop recording videos to the cloud? Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • What can I do if the wizard can NOT find NAS? Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • How to hard reset NAS Storage device to default settings? Read Answer
  • What is the max SD card size supported on my mydlink camera Read Answer
  • How many users can I assign to the camera? Read Answer
  • What do the red and green lights on the front of the DCS-2100 camera mean? Read Answer
  • How to find Microsoft IE 11 on your new Windows® 10 Operating System Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • Why can't I see my camera video in D-ViewCam? Read Answer
  • How do I reset the Omna camera? Read Answer
  • How do I find the device Hardware Version? Read Answer
  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • How do I set up and install my DCS-942L? Read Answer
  • How do I set up my ShareCenter Cloud Storage (NAS) device? Read Answer
  • Why is my HD camera's live video not HD quality? Read Answer
  • Surveillance cameras : how to choose ? Read Answer
  • How do I add a mydlink-enabled device to my account if it's currently registered to another account? Read Answer
  • I'm getting error Cannot find Camera during my Mydlink camera setup Read Answer
  • Why can't I see the video from my camera on D-ViewCam? Read Answer
  • How do I view which websites have visited through my mydlink router? Read Answer
  • How do I set up the mydlink devices with the Google Assistant? Read Answer
  • How do I reset my D-Link IP camera back to factory default settings? Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • If I don't have a router how do I install the camera? Read Answer
  • How do I change the channel on my router? Read Answer
  • How do I set up the camera using the mydlink app ? Read Answer
  • How do I update my device's firmware manually? Read Answer
  • How to install mydlink plugin on Mac OS 10.12 Read Answer
  • I no longer receive motion/sound detection notifications Read Answer
  • How do I configure mydlink SharePort on my DIR series portable router? Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • How do I view the photos and videos taken by the camera? Read Answer
  • Why does the mydlink Mobile App connection work on Wi Fi but not on my 3G or 4G Connection Read Answer