Nuclias Support

What is Nuclias Cloud Networking Solution?

Nuclias by D-Link is a completed cloud-managed networking solution providing high-performance access points and switches for SMEs and MSPs.  Nuclias allows any organization with any level of IT resources to quickly and easily Setup, Configure, Monitor, Troubleshoot, and Manage, a wired or wireless network deployment remotely through a web portal and/or mobile apps.

Learn more

How-To Videos

Getting started with Nuclias

In this video, you will learn how to:

  1. Create a Nuclias Account
  2. Add your first device to Nuclias
  3. Change the default SSID credentials

Watch now

More "How‑to" videos:

  • Nuclias Cloud Tutorial Video - How to Add and Assign Licenses Read Answer
  • Nuclias Cloud Tutorial Video - How to Add and Register a Single or Multiple Devices Read Answer
  • Nuclias Cloud Tutorial Video - How to Configure a Captive Portal Read Answer
  • Nuclias Cloud Tutorial Video - How to Configure Advanced Radio Settings Read Answer
  • Nuclias Cloud Tutorial Video - How to Configure Advanced SSID Settings Read Answer
  • Nuclias Cloud Tutorial Video - How to Create a Custom Splash Page Read Answer
See all "How‑to" videos

Configuration

How to setup Social Login (Google, Facebook)?

Go to Configure → Access Point → Profiles, select the SSID that will contain the captive portal and select the captive portal tab. From the list select Sign-on with third party credentials with Default-Social-Login-Page. Ensure you select the social logins you...

Continue reading

More "Configuration" questions:

  • Can I pre-configure the settings on my Nuclias devices prior to delivering to the end-user site? Read Answer
  • Can you set a static IP address on Nuclias Access Points? Read Answer
  • Can I customise the captive portal with my own HTML code? How? Read Answer
  • What is the difference between admin, editor, monitor, and viewer users? Read Answer
  • How do I upgrade the firmware of the Nuclias Access Point? Read Answer
  • How can I move a device from one site to another site? Read Answer
See all "Configuration" FAQs

Monitoring & Reporting

Where can I see who has logged on using their Social Login Credentials?

Go to Monitor → Access Point → Clients. If a user is logged into the Captive portal, it will be displayed under the Captive Portal column, their user login details will be also be displayed under User ID.  However, you may not be shown...

Continue reading

More "Monitoring & Reporting" questions:

  • How can adjust the amount of information displayed on the Access Point Page? Read Answer
  • How can I determine if the radio is enabled or disabled on AP? Read Answer
  • How can I find out if a user is logged into the Captive portal? Read Answer
  • How fast is the polling of data for Nuclias access points? Read Answer
  • What will happen to the statistics if I move a device from one Site to another? Read Answer
  • What will happen if the clock time on the devices is not synchronised with the NTP server? Read Answer
See all "Monitoring & Reporting" FAQs

Troubleshooting

What if an AP does not respond after a firmware upgrade or if it was interrupted?

All Nuclias access points support D-Link’s dual-image firmware architecture. If the first image of the firmware has failed to upgrade, the AP will reboot using the secondary firmware, last known working image. Once the device...

Continue reading

More "Troubleshooting" questions:

  • How to reset my Nuclias devices? Read Answer
  • What happens if a Nuclias Access Point cannot connect to Nuclias server? Read Answer
  • What is D-Link's Nuclias Cloud SLA? Read Answer
  • How to activate a complimentary license for my replacement Nuclias device ? Read Answer
See all "Troubleshooting" FAQs

Can't find what you are looking for?

Our experts will be happy to help.

Email Support

Easily open your support case with a simple contact form.


Go to form