FAQ

  • Will the smart plug still turn the connected device on or off according to its schedule or countdown timer if it loses its Internet connection? Read Answer
  • Will the smart plug return to its previous on/off state after a power outage? Read Answer
  • What is the Power Overload feature on my smart plug, and how can I configure it? Read Answer
  • What is the Power Activity Detection feature on my smart plug, and how can I configure it? Read Answer
  • What functions of my smart plug are available? Read Answer
  • What can I do if my smart plug is not working properly Read Answer
  • How do I reset my smart plug to default factory settings? Read Answer
  • How can I check the power consumption of the device connected to my smart plug using the AQUILA PRO AI App? Read Answer
  • How can I manually turn my smart plug on or off? Read Answer
  • Can I manage this smart plug using both the AQUILA PRO AI app and a Matter-certified app at the same time? Read Answer
  • How do I set up my smart plug using the AQUILA PRO AI app? Read Answer
  • What can I do if I can't set up the smart plug with Matter? Read Answer
  • How can I set up my smart plug as a Matter smart home device via Alexa, Google Home, Apple Home, or SmartThings? Read Answer
  • Why can't my client device detect the 6 GHz wireless band of my Wi-Fi 7 router? Read Answer
  • What is MLO and how does it work on my Wi-Fi 7 router? Read Answer
  • How do I set up my SW-A11KT or SW-A12KT water leak sensor kit? Read Answer
  • How do I log in to the AQUILA PRO AI app using Face ID authentication? Read Answer
  • How do I add or manage multiple associated mobile devices for Geofencing? Read Answer
  • How do I delete content from Activity? Read Answer
  • What is Schedule and how do I set up Schedules to enable/disable automation rules or turn on/off IoT sensors? Read Answer
  • How long does SW-A1 sound an audible alarm when water leaks are detected? Read Answer
  • How long do the SW-A2’s batteries last? Read Answer
  • How do I check the battery level of my SW-A2? Read Answer
  • What can I do if I can’t set up my D-Link IoT sensors? Read Answer
  • What is Geofencing and how do I set it up? Read Answer
  • How do I restore my SW-A11KT/SW-A12KT water leak sensor kit to factory settings? Read Answer
  • Can I associate Geofencing with multiple mobile devices and what happens when they enter or exist a designated area? Read Answer
  • How do I set up additional SW-A2 water leak sensor? Read Answer
  • How do I sign in with two-factor authentication on a new mobile device? Read Answer
  • What is the maximum number of trusted devices for two-factor authentication? Read Answer
  • How do I restore my SW-A2 to factory settings? Read Answer
  • How do I restore my SW-A1 to factory settings? Read Answer
  • What can I do if I receive a low-battery push notification on my SW-A2? Read Answer
  • What is 6 GHz and what are the benefits of the 6 GHz wireless band? Read Answer
  • What are the primary differences between 2.4 GHz, 5 GHz, and 6 GHz bands? Read Answer
  • Is 6 GHz Wi-Fi available in my region? Read Answer
  • What can I do if I can’t set up my D-Link Wi-Fi 7 router as a Mesh extender to create a Wi-Fi Mesh network? Read Answer
  • How do I configure an MLO SSID on my Wi-Fi 7 compatible devices? Read Answer
  • What is an unmanaged device and what should I do when there is an unmanaged device in the AQUILA PRO AI app? Read Answer
  • How do I manually update the firmware on my D-Link router? Read Answer