FAQ

  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • How do I find the device Hardware Version? Read Answer
  • How do I factory reset my DCS Camera? Read Answer
  • How do I hard reset my device back to the factory default settings? Read Answer
  • How do I set up my ShareCenter Cloud Storage (NAS) device? Read Answer
  • How do I change the channel on my router? Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • Why does my camera stop recording videos to the cloud? Read Answer
  • How do I update my device's firmware manually? Read Answer
  • How do I reset my camera to factory default settings? Read Answer
  • How to set up wireless on my DCS-2670L? Read Answer
  • How to install mydlink plugin on Mac OS 10.12 Read Answer
  • Why can’t the installation wizard on the CD find my network connected camera? Read Answer
  • What should I do if I can NOT set the device password Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • How do I block devices using the mobile app? Read Answer
  • Why does the setup wizard for my DCS camera not work? Read Answer
  • What is the default IP address of the Camera? Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • Why can’t I find some of my Automation rules after updating to the new mydlink app ? Read Answer
  • What do I do if I forget the login username & password of my camera? Read Answer
  • How do I view which websites have visited through my mydlink router? Read Answer
  • The LED on the front of the Omna is lit solid red after power up, what does this indicate? Read Answer
  • How do I manually upgrade the firmware on my mydlink camera Read Answer
  • How do I setup and install my DCS 5222L Read Answer
  • How do I use the IP Installer software? Read Answer
  • How do I add the cloud recording service on my camera? Read Answer
  • Why does the mydlink Mobile App connection work on Wi Fi but not on my 3G or 4G Connection Read Answer
  • What are the differences between the mydlink Lite and the mydlink app ? Read Answer
  • How do I set up and install my router? Read Answer
  • The app has no sound. Read Answer
  • How to change camera connection type from wired to wireless through mydlink portal? Read Answer
  • How do I reset the Omna camera? Read Answer
  • I'm getting error Unable to add this device to your mydlink account during my mydlink camera setup Read Answer
  • ONVIF Support for New mydlink Cameras Read Answer
  • Why didn't I receive the verification e mail when creating a mydlink account? Read Answer
  • How do I set up and install my DCS-942L? Read Answer
  • I can’t receive the verification e-mail for my mydlink account Read Answer