What can I do if I can’t receive the verification code for two-factor authentication by e-mail?

If you are not receiving a verification code, please follow the troubleshooting steps below:

 

  • Make sure that you are signed into the email address associated with your AQUILA PRO AI account.
  • Check your spam or junk mail folder. Verification codes may be flagged by your email service as spam.
  • Click or tap to send another request for a verification code.
  • Make sure that you used a valid verification code. Previous verification codes will become invalidated if you request another verification code. Always use the latest verification code.

 

If you still cannot receive a verification code via email, please use Verify by Notification instead. Push notifications will be sent to trusted devices that are currently logged in. Simply tap the push notification and approve the login attempt in the AQUILA PRO AI app.

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