FAQ
- Will the smart plug still turn the connected device on or off according to its schedule or countdown timer if it loses its Internet connection? Read Answer
- Will the smart plug return to its previous on/off state after a power outage? Read Answer
- What is the Power Overload feature on my smart plug, and how can I configure it? Read Answer
- What is the Power Activity Detection feature on my smart plug, and how can I configure it? Read Answer
- What functions of my smart plug are available? Read Answer
- What can I do if my smart plug is not working properly Read Answer
- How do I reset my smart plug to default factory settings? Read Answer
- How can I check the power consumption of the device connected to my smart plug using the AQUILA PRO AI App? Read Answer
- How can I manually turn my smart plug on or off? Read Answer
- Can I manage this smart plug using both the AQUILA PRO AI app and a Matter-certified app at the same time? Read Answer
- How do I set up my smart plug using the AQUILA PRO AI app? Read Answer
- What can I do if I can't set up the smart plug with Matter? Read Answer
- How can I set up my smart plug as a Matter smart home device via Alexa, Google Home, Apple Home, or SmartThings? Read Answer
- How do I restore my SW-A1 to factory settings? Read Answer
- What is Smart Connect and how do I enable or disable it on my D-Link router? Read Answer
- Why can't my client device detect the 6 GHz wireless band of my Wi-Fi 7 router? Read Answer
- How do I block a client device from accessing my home network? Read Answer
- What can I do if my D-Link Mesh extender is not showing up on the app? Read Answer
- What is Secure DNS and how do I enable a DNS over HTTPS service on my router? Read Answer
- How do I manually update the firmware on my D-Link router? Read Answer
- What can I do if I can’t set up my D-Link range extender to extend my Wi-Fi network? Read Answer
- What can I do if Wi-Fi is connected but it says no Internet? Read Answer
- What can I do if I cannot find my wireless network or cannot connect to the wireless network? Read Answer
- How do I log in to the AQUILA PRO AI app using Face ID authentication? Read Answer
- How do I add or manage multiple associated mobile devices for Geofencing? Read Answer
- How do I log in to my D-Link router's web interface from computers? Read Answer
- How can I test SW-A1 to make sure it is working properly? Read Answer
- What is AI Parental Control and how will it protect my children from the Internet? Read Answer
- How long does SW-A1 sound an audible alarm when water leaks are detected? Read Answer
- How do I set up my SW-A11KT or SW-A12KT water leak sensor kit? Read Answer
- What is MLO and how does it work on my Wi-Fi 7 router? Read Answer
- How do I enable automatic firmware updates on my AQUILA PRO AI router? Read Answer
- What is Quality of Service (QoS) and how do I configure QoS on my D-Link router? Read Answer
- How many Mesh extenders can I add to my Mesh router’s Wi-Fi network? Read Answer
- What are the primary differences between 2.4 GHz, 5 GHz, and 6 GHz bands? Read Answer
- How do I remove my AQUILA PRO AI Wi-Fi router or range extender from my D-Link account? Read Answer
- What can I do if I can’t receive the verification code for two-factor authentication by e-mail? Read Answer
- Why am I logged out of the AQUILA PRO AI app automatically? Read Answer
- How do I move a D-Link device to another location? Read Answer
- What is AI Traffic Optimizer and how will it optimize my network? Read Answer