What can I do if Geofencing isn’t working?

If your automation rules or smart home devices set for the Arrive/Leave scene can’t be automatically switched when you enter or exit a designated zone, please try any of the following steps:

 

  1. Weak Internet connection

    If you physically cross your geofence boundary in an area where you have poor Internet coverage, Scene changes can be delayed or can’t work properly despite you have successfully crossed a boundary.  To improve this, go to the Geofence settings, adjust the radius size of your geofence to cover an area where you will have stronger Internet coverage.

     

  2. GPS/Location permission is disabled

Your AQUILA PRO AI app is not being informed by your mobile device when you enter or exit a designated area. Check to see that the AQUILA PRO AI app has the appropriate location permissions in your iOS or Android settings.

On Android:

  • Go to Settings
  • Tap Permissions.
  • Tap Location.
  • Choose Allow all the timeor Always (options may vary depending on your Android version).

On iOS:

  • Go to Settings, then scroll down and tap the AQUILA PRO AIapp in the app list.
  • Tap Location.
  • Choose Always.
  • Note: If your mobile device is running iOS 14 or higher, ensure that Precise Location is also enabled for the AQUILA PRO AI app.

 

  1. Airplane mode is on

    When Airplane mode is enabled, cellular and Wi-Fi connections are disconnected automatically. As a result, your mobile device may not be able to detect that you’ve crossed a geofence boundary.

     

  2. Battery savers and power optimizers

    iOS and Android offer functionality to help extend battery life.  However, this can affect how often location changes are reported to the AQUILA PRO AI app by the mobile device, as well as how often the app is allowed to communicate in the background with the Internet.  To make sure the Geofence feature can work correctly, check to see if Power Saving mode is turned off.

     

  3. An app that is interfering with Geofencing

    Check if any third-party apps that could be limiting the AQUILA PRO AI app’s functionality, such as VPNs or task killers.

     

  4. Your mobile devices are not associated

Although you can stay signed in with the same login credential on multiple mobile devices simultaneously, you must associate specific mobile devices with Geofencing to make it work.  Make sure your mobile device is associated and if you have multiple associated mobile devices for Geofencing, it will operate on a “first in, last out basis”.  

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