FAQ

  • Why does my camera stop recording videos to the cloud? Read Answer
  • What are the available cloud recording subscription plans? What is the appropriate plan for me? Read Answer
  • Why can’t I create new rules or schedules after updating to the new mydlink app v2.00? Read Answer
  • How do I change the channel on my router? Read Answer
  • How do I set up and install my DCS-5020L? Read Answer
  • Can I transfer my subscription to my other mydlink account? Read Answer
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  • How do I change my router's wireless settings using the mobile app? Read Answer
  • How do I access my mydlink camera remotely? Read Answer
  • How do I set up my DCS-2802KT-EU? Read Answer
  • How do I set up a mydlink-enabled Cloud Camera? Read Answer
  • The image is out of focus. Read Answer
  • Where can I find the mydlink Home app? Read Answer
  • How do I configure my cameras network settings Read Answer
  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • How do I migrate from the mydlink app to the new mydlink app version 2.00 ? Read Answer
  • Is it mandatory to subscribe to the mydlink cloud recording service? Read Answer
  • How do I block devices using the mobile app? Read Answer
  • How do I setup and install my DCS 5222L Read Answer
  • Do I need to renew my subscription plan? Read Answer
  • How do I hard reset my device back to the factory default settings? Read Answer
  • What do the red and green lights on the front of the DCS-2100 camera mean? Read Answer
  • How do I view which websites have visited through my mydlink router? Read Answer
  • How many computers devices can view a camera s Live View at the same time through the mydlink portal Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • What is the max SD card size supported on my mydlink camera Read Answer
  • My camera is not detected. Read Answer
  • How do I mount my camera to a wall or ceiling? Read Answer
  • How do I register for a mydlink account? Read Answer
  • I no longer receive motion/sound detection notifications. Read Answer
  • How do I set up my camera using the mydlink app? Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • How do I change my Cloud Router's wireless settings? Read Answer
  • How do you delete videos based on day limits? Read Answer
  • The video streaming is slow/stuttering. Read Answer
  • I have mounted my camera upside down, how do I flip/mirror the image? Read Answer